It's been a while since I've updated the blog, and I apologize. No real excuses. Just not much about which to write.
The time has been spent wisely, though. I've intentionally taken a week or so to get my business organized. Since May, I've shot well over 2000 still images, and over 10 hours of video that have to be uploaded, cataloged and edited. And, that takes a lot of time.
But, I've run into a snag... I can’t upload (capture) video to my computer. I have a $3500 Canon XH-A1 Hi Definition pro camcorder, a firewire connection, and the top of the line Mac dual quad core Xeon maxed out with 16MB RAM, almost 4 Terabytes of hard drive space, and the best video card available. When I try to transfer video from the DV tape in the camera to Final Cut Express HD or iMovie HD editing software, the program quits -- without warning or error messages. It just quits. Every time. And, in random places during the capture.
I know that's more information than most of you wanted to read, but I included it in this blog entry because I actually need some help.
I’ve been on the phone with both Canon and Apple tech support for a total of over 4 hours. I've reinstalled the editing software, deleted the software's Preferences file, reinstalled the computer's Operating System, tried a different camera… nothing works.
Canon told me that there is no reason there should be any incompatibility between the camera and the software, and that they’ve had no complaints about problems capturing video from this camera. Apple told me that the Canon XH-A1 isn't on their "approved" device list and that I may have to upgrade to either the $8000 Canon XL-H1 camera or the $1200 Pro version of Final Cut's video editing software. That may allow me to upload video, but it still doesn’t answer the question of why the problem occurred in the first place. And, I'm not sure I'm ready to drop $1200 (much less $8000) to find out.I’m at a loss. I've done everything I know to do, but I still can’t upload my video. Can anyone help me?